Terms and Conditions
Returns and Refunds Policy
Last updated: Mai 11, 2021
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with www.mac-assistance.com website (the "Service") operated by Mac Assistance Company Limited ("us", "we", or "our").
Who we are?
Mac Assistance Company Limited
UNIT 1411, 14/FLOOR, COSCO TOWER, 183 QUEEN'S ROAD CENTRAL, SHEUNG WAN,HONG KONG
Tèl Hong Kong : +852 8192 4524
Tèl UK : +442045252550
Mac Assistance is an online help desk that offers customers telephone support for computer products and training.
Our business area focuses primarily on Macintosh computers but also on all Apple brand products.
MA is a support international center for Apple products, we are a private site separate from the Apple brand.
Mac Assistance provides support for remote troubleshooting of software and usage issues. In the event of a hardware problem requiring repair, we will advise you on the appropriate additional solutions.
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms.
If you disagree with any part of the terms then you may not access the Service.
Purchases, Services offered and benefits
If you wish to purchase any service made available through the phone, you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
Mac Assistance comply with the applicable provisions of the Card Industry Data Security Standard (PCI-DSS) during the duration of these terms ("PCI Compliance"). In particular, Mac Assistance comply with these regulations with regards to the storage, processing and transmission of payment card data. Information about the PCI-DSS is available on the website of the PCI Council, http://pcisecuritystandards.org
What type of service are we selling?
Telephone support session, update computer operating system, Data Recovery, Training session,
and other services related to apple products
The payment guidelines
Mac Assistance provides a fast, secure and professional way to pay for its services.
MA Accepts payments from all major credit and debit cards, including Visa, Mastercard, Maestro and American Express.
The cashing procedure is as follows:
The client's name, address, e-mail address and card details are entered by the collection agent
The transaction is submitted to the customer's bank for authorization.
Once approved, the confirmation is received and the customer will receive an acknowledgment of receipt by email.
Like payments processed through a credit card reader, the retailer will generally receive payment on their account within a few business days.
Payment for booking a device for assistance can be made online via Paypal, credit or debit card.Pricing on website subject to change. All prices exclude VAT unless otherwise stated.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service.
The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services.
We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Mac Assistance Company Limited.
Mac Assistance Company Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
You further acknowledge and agree that Mac Assistance Company Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease.
These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
What information do we collect?
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
You may want to provide the user with relevant definitions in relation to personal data and sensitive personal data.
We may also collect information how the Service is accessed and used ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
How do we use personal information?
Mac Assistance Company Limited uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To provide analysis or valuable information so that we can improve the Service
To monitor the usage of the Service
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Hong Kong and choose to provide information to us, please note that we transfer the data, including Personal Data, to Hong Kong and process it there.
Disclosure Of Data
Mac Assistance Company Limited may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Mac Assistance Company Limited
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
to protect data against accidental loss
to prevent unauthorised access, use, destruction or disclosure
to ensure business continuity and disaster recovery
to restrict access to personal information
to conduct privacy impact assessments in accordance with the law and your business policies
to train staff and contractors on data security
to manage third party risks, through use of contracts and security reviews
Please note this list is not exhaustive.
You should record all mechanisms you rely on to protect personal data. You should also state if your organisation adheres to certain accepted standards or regulatory requirements.
How long do we keep your personal data for?
Mac Assistance Company Limited keeps your data as soon as possible and deletes them as soon as possible. we keep track of our clients' records, we never resubmit your data to third parties.
Our Service does not address anyone under the age of 18 (« Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Returns and Refunds Policy
Thank you for shopping at Mac Assistance.
Please read this policy carefully.
This is the Return and Refund Policy of Mac Assistance.
We do not issue refunds for digital products and services once the order is confirmed.
We recommend contacting us for assistance if you experience any issues with our Services and solutions.
If you have any questions about our Returns and Refunds Policy or about these Terms including privacy terms,
please contact us:
By email: firstname.lastname@example.org